Last updated: April 5, 2026

FluentMe Privacy Policy

This Privacy Policy (“Policy”) describes how the FluentMe service (“Service”, “we”) collects, uses, and protects information about users (“you”, “User”) when you use our website.

We value your privacy and aim to be as transparent as possible about how we process personal data.

1. Data controller

The controller of personal data is:

Name: Anton Zvonov

Contact email: support@fluentme.online

2. Data we collect

We process data you provide directly to us as well as data collected automatically.

2.1. Account data:

  • Your name or display name;
  • Email address (used for authentication and communication; we do not disclose student and teacher email addresses to each other);
  • Password (stored in encrypted form; we cannot access it);
  • Your role in the system (Teacher, Student, Administrator).

2.2. Learning content and AI interaction:

  • Text messages in chats with teachers;
  • Exercise answers and audio recordings (where applicable);
  • Course history and learning progress.

Important: Text you enter in AI-based trainers may be sent to external AI providers (for example, OpenAI or Google) in a de-identified form to generate responses and assess knowledge.

2.3. Technical data:

  • IP address and device type;
  • Browser type and version;
  • Cookie data and similar tracking technologies.
3. Purposes of processing

We use your data solely to:

  • Provide the service: Registration, authentication, and access to platform features.
  • Support learning: Deliver lessons, track progress, and run AI-assisted features.
  • Communicate with you: Respond to support requests and notify you of updates or important changes.
  • Analytics: Improve the interface and features using aggregated, de-identified usage data.
  • Security: Prevent fraud and protect accounts from unauthorized access.
4. Sharing with third parties

We do not sell your data. Sharing may occur only as follows:

  • AI providers: To power exercise generation we send text prompts to external APIs. Personal data such as email or name is not shared with those services.
  • Payment processors: If you pay for the Service, card data is handled by a certified payment gateway. We do not store your full card details.
  • Analytics: Google Analytics.
  • Legal requirements: Where required by law and upon a lawful request from authorities.
5. Cookies

We use cookies to keep you signed in (so you do not have to log in every time) and to collect statistics. You can disable cookies in your browser; some features may then not work correctly.

For details on cookie types and controls, see our Cookie Policy.

6. Retention and security

Retention: We keep your data while your account is active or as long as needed to provide the Service.

Security: We use SSL/TLS encryption for data in transit and industry-standard measures on our servers. No method of transmission over the Internet is completely secure.

7. Your rights

You may:

  • Request access to your personal data;
  • Request correction of inaccurate data;
  • Request erasure (“right to be forgotten”);
  • Restrict processing or object to processing;
  • Withdraw consent where processing was based on consent.

To exercise these rights, contact us at support@fluentme.online.

8. Changes to this Policy

We may update this Policy. For material changes we will notify you by email or by a notice on the Service. Continued use after changes means you accept the updated Policy.

9. Contact

If you have questions about how we process your data, please contact us:

Email: support@fluentme.online

Home · Terms of use · Cookies